How Do I Get In Touch With You?
If you ever need help, just send an email to email@example.com. We'll get back to you within 24 hours, Monday to Friday.
Will my order arrive in time for Christmas?
We do everything we can to make sure your order arrives in time for the holidays. All orders placed before December 14 at 3PM EST will be shipped in time for pre-Christmas delivery. Before December 19 at 1PM EST items from our "Last Minute Gifts" collection will ship in time for Christmas. All orders placed after December 25th will ship out after January 1st.
How much does shipping cost?
For all orders, $100 and up, shipping is always free. For all orders under $100, we offer $7 flat rate shipping to anywhere in the United States (including Alaska and Hawaii!). Orders are shipped via UPS Ground, Fedex or USPS Priority Mail. Some smaller items ship via USPS First Class mail.
Shipping is free on all orders above $100.
How do I return a product for a refund?
If you are unhappy with an item you have received, please email firstname.lastname@example.org within 30 days and we'll get to work on a return if your product is broken, defective or otherwise unacceptable. In rare cases returns may be subject to a restocking fee (but we try to avoid that whenever we can).
Please note: T-shirts, sweatshirts, and other print-on-demand apparel (this doesn't include our popular socks!) are not typically returnable, unless the item is incorrect or damaged. If you are unhappy with the item, we'll do our best to make things right.
How long will my order take to arrive?
Orders are typically shipped within 1 - 3 business days of verifying your payment information. As we work with a network of artisans, makers and vendors across the country, orders may sometimes take a bit longer to ship. If you haven't received a shipping notification within 5 business days of placing your order, please don't hesitate to contact us for an update. Once shipped, orders typically arrive in 1 - 3 business days.
Some items may experience elevated demand, resulting in shipping delays. When this happens we proactively update product listings to note the delay. When this happens, if your order contains other non-delayed items, we will often send out the part of the order that is ready to ship while we wait for the other item to become available again.
Can I track my order?
Absolutely. When we ship your order we'll include a tracking number and send you an email update.
How do I return products fulfilled by a third party?
For many products we work with third party fulfillment services to create and/or deliver your order. In those cases, returns will be arranged by the VinePair support team. If a product is defective or damaged please contact us and we'll get in touch with the vendor to arrange a replacement ASAP.
Do you ship internationally?
At this time we only ship within the United States.
Can I pay for expedited shipping?
Unfortunately not at this time. We'll do everything we can to get your order to you quickly.
What happens if I order a mix of products fulfilled by VinePair and a third party?
In the case of orders containing products fulfilled by both VinePair and one of our third party partners, you will receive multiple shipments. You will not be charged any additional shipping costs unless explicitly noted.
What happens if I've received a damaged product?
Please contact us as soon as possible at email@example.com with your name, order number and pictures of the damage and we will make it right immediately!
Do you charge sales tax?
We charge sales tax for orders shipped to New York and some other states in limited circumstances.
Do you offer phone support & ordering?
At this time we are unable to assist you over the phone. Please use our support ticketing system to reach us. We make every effort to respond as quickly as possible during business hours. Outside of business hours, expect a response by the following day.
Can I send these products as a gift and include a note?
At this time, due to the fact that multiple vendors fulfill or products, gift receipts and notes are not available.
Do you offer gift wrapping?At this time we do not offer gift wrapping.
How does VinePair choose what to sell?
We've come in contact with lots of great products over the years, and what you see in our store are our absolute favorites—tested and approved by the VinePair staff.