Free Shipping On All Orders $50 & Up

FAQs

How does VinePair choose what to sell?

We've come in contact with lots of great products over the years, and what you see in our store are our absolute favoritestested and approved by the VinePair staff.

How much does shipping cost?

For orders over $50, shipping is FREE. For orders under $50, we offer $7 flat rate shipping to anywhere in the United States (including Alaska and Hawaii!). All products are shipped via USPS Priority Mail.

Some items, which are noted, are fulfilled by third parties. These orders are shipped next day from the vendor and should be returned to them as well.

How long will my order take to arrive?

Orders are typically shipped within 1 - 2 business days of verifying your payment information. As we work with a network of artisans across the country, orders may some times take a bit longer to ship. Once shipped orders typically arrive in 1 - 3 business days.

Can I track my order?

Absolutely. When we ship your order we'll include a tracking number.

Do you ship internationally?

At this time we only ship within the United States.

Can I pay for expedited shipping?

Unfortunately not at this time. We'll do everything we can to get your order to you quickly.

How do I return a product?

We typically only offer returns in the case of damaged items. That said, if you are unhappy with an item you received, please email support@vinepair.zendesk.com within 30 days and we will do our best to make it right. 

When returns are possible, they will be for VinePair Shop credit and some items may be subject to a restocking fee (but we try to avoid that whenever we can).

How do I return products fulfilled by a third party?

For some products we work with third party fulfilment services to create and/or deliver your order. In those cases, returns generally are not possible, unless the order was defective or damaged. All products fulfilled by third parties are noted as such on their individual product listings.

What happens if I order a mix of products fulfilled by VinePair and a third party?

In the case of orders containing products fulfilled by both VinePair and one of our third party partners, you will receive multiple shipments. You will not be charged any additional shipping costs unless explicitly noted. 

What happens if I've received a damaged product?

Please contact us as soon as possible at support@vinepair.zendesk.com with your name, order number and pictures of the damage and we will make it right immediately!

Do you charge sales tax?

We charge sales tax for orders shipped to New York.

Do you offer phone support & ordering?

At this time we are unable to assist you over the phone. Please use our support ticketing system to reach us. We make every effort to respond as quickly as possible during business hours. Outside of business hours, expect a response by the following day.

Can I send these products as a gift and include a note?

Yes. If you indicate to us that the order is a gift, we won't include the price(s) and we will include a handwritten gift note. You can enter your gift note upon check-out or you can email us the text of the note with your order number at support@vinepair.zendesk.com.

Do you offer gift wrapping?

At this time we do not offer gift wrapping.