Free Shipping When You Spend $100!

FAQs

How does VinePair choose what to sell?

We've come in contact with lots of great products over the years, and what you see in our store are our absolute favoritestested and approved by the VinePair staff.

How much does shipping cost?

For all orders under $100, we offer $7 flat rate shipping to anywhere in the United States (including Alaska and Hawaii!). Orders are shipped via UPS Ground, Fedex or USPS Priority Mail. Some smaller items ship via USPS First Class mail.

Shipping is free on all orders above $100 unless they are fulfilled by the following vendors: IWM.

How long will my order take to arrive?

Orders are typically shipped within 1 - 3 business days of verifying your payment information. As we work with a network of artisans across the country, orders may sometimes take a bit longer to ship. Once shipped, orders typically arrive in 1 - 3 business days.

 

Can I track my order?

Absolutely. When we ship your order we'll include a tracking number and send you an email update.

Do you ship internationally?

At this time we only ship within the United States.

Can I pay for expedited shipping?

Unfortunately not at this time. We'll do everything we can to get your order to you quickly.

How do I return a product?

We typically only offer returns in the case of damaged items. That said, if you are unhappy with an item you have received, please email support@vinepair.zendesk.com within 30 days and we will do our best to make it right.

When returns are possible, they will be for VinePair shop credit. Some items may be subject to a restocking fee (but we try to avoid that whenever we can).

How do I return products fulfilled by a third party?

For many products we work with third party fulfillment services to create and/or deliver your order. In those cases, returns will be arranged by the VinePair support team. If a product is defective or damaged please contact us and we'll get in touch with the vendor to arrange a replacement ASAP.

What happens if I order a mix of products fulfilled by VinePair and a third party?

In the case of orders containing products fulfilled by both VinePair and one of our third party partners, you will receive multiple shipments. You will not be charged any additional shipping costs unless explicitly noted. 

What happens if I've received a damaged product?

Please contact us as soon as possible at support@vinepair.zendesk.com with your name, order number and pictures of the damage and we will make it right immediately!

Do you charge sales tax?

We charge sales tax for orders shipped to New York and other states depending on which vendor fulfills your order.

Do you offer phone support & ordering?

At this time we are unable to assist you over the phone. Please use our support ticketing system to reach us. We make every effort to respond as quickly as possible during business hours. Outside of business hours, expect a response by the following day.

Can I send these products as a gift and include a note?

At this time, due to the fact that multiple vendors fulfill or products, gift receipts and notes are not available.

Do you offer gift wrapping?

At this time we do not offer gift wrapping.